Frequently Asked Questions
Sweet answers to your most common candy queries.
How do you prevent chocolate from melting during shipping?
We use thermal insulated packaging and reusable gel ice packs for all heat-sensitive confectionery orders. During extreme heatwaves, we may hold your shipment until temperatures drop to ensure your treats arrive in perfect condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer bulk discounts for events or parties?
Yes! We specialize in bulk candy for weddings, corporate events, and parties. Discounts are automatically applied to full-case purchases, and you can contact our wholesale team for orders exceeding $500.
Can I find sugar-free or gluten-free options at Tom's Confectionery Warehouse?
Absolutely. We have dedicated sections for sugar-free, gluten-free, and vegan sweets. Please check the individual product descriptions for specific allergen information and ingredient lists.
How long will it take for my candy to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What happens if an item is out of stock?
If an item in your order is unavailable, we will contact you immediately to offer a substitution of equal value or a refund for that specific item before shipping the rest of your order.